Kuwait Finance House (KFH), announced that it has selected NCR Corporation (NYSE: NCR), the global leader in omni-channel solutions, to replace its over 300 ATMs with the innovative NCR ATMs, in addition to upgrading the underlying infrastructure to NCR’s APTRA Connections and Branch effectiveness modeling software solution.
As part of this agreement, NCR will provide a host of innovative ATM technologies, including full-function ATM’s with scalable cheque deposit and cash dispenser facilities, in addition to its existing suite of e-marketing solutions powered by NCR APTRA Connections. This will enable the bank to create a modern banking environment with interactive and personalized banking services for its customers.
Deputy General Manager Sales and Distributions at KFH, Khaled Alsubaiei said, “This agreement with a global leader such as NCR will definitely assist KFH in realizing its fullest potential of being the most innovative and advanced Islamic Banking Solutions provider in the country, capable of serving its client base on a 24/7 basis, irrespective of the traditional constraints of working hours or back-office processing. KFH has always been at the forefront of the latest in banking technology initiatives, and this is yet another milestone which will further enhance KFH’s leadership position within the banking sector in Kuwait.”
KFH is also aiming to modernize its entire branch network with NCR’s innovative Branch Effectiveness Modelling (BEM) solution, which comprise a range of consultancy tools that will help the bank to explore customer volumes, transaction mix and service bandwidth, giving KFH a holistic overview of the effectiveness of their branch network as well as areas of improvements.
Alsubaiei indicated that branches remain a critical component of the banking relationship and are physical representation of a brand. “At KFH, we are committed to ensure that all our touch points i.e. ATM’s, kiosk, Online, Call Center or the branch have consistent and exceptional experience at all times,” he added, noting that KFH realizes that the branch today is not the only opportunity to interact with customers face-to-face, especially in today’s technologically-advanced world, but it is most definitely the primary touch point, and we wanted to ensure that our modern branches powered with NCR’s BEM solutions will help us provide exceptional experience for every customer visiting our branches.”
“This win is of immense significance to NCR as it reiterates the trust that KFH has in NCR technology and solutions, especially when the bank is moving towards upgrading its customer touch points to meet expectation of today’s modern customers,” said Wael Elaawar, NCR managing director for Financial Service in the Middle East. ”By implementing this complete solution from NCR, KFH is aiming at enhancing its productivity, expanding its market share, increasing customer retention, improving customer satisfaction and reducing operational costs”.