I2C, a global provider of smarter payments and integrated commerce solutions, today announced the expansion of its worldwide customer success organization, with key additions to its Global Client Success team and its product marketing and management leadership. i2c continues to strengthen its management team in support of accelerating demand for its credit and prepaid card processing services.
The company appointed payments industry veteran Stephen Diamond as vice president Client Engagement, leading the global Client Engagement team. Mr. Diamond and his team are chartered with helping clients succeed through exceptional service and support across all phases of their interaction with i2c. Mr. Diamond brings over 30 years of experience in all facets of the payments industry, including 16 years of experience in supporting global prepaid solutions. In a prior role at Visa, Mr. Diamond was a leader in the development of the prepaid category in the United States.
“i2c is on a sharp growth trajectory, adding Fortune 1000 customers with more complex programs,” said Cathy Corby Iannuzzelli, senior vice president of Global Client Success at i2c. “It is essential that we continue to provide the industry’s best support and services to ensure our customers’ success. Steve has an outstanding record of doing just that. He and his Client Engagement team are the ambassadors of i2c, representing us at all levels in client organizations and partnering closely with them to grow their programs and businesses.”
The company also added additional key talent to scale its Global Client Success team. Ayesha Haque joins as director, client management, and Jake Posey joins as director, program management. Reporting to Mr. Diamond, Ms. Haque leads the AP/MENA Client Account Management team and brings more than 14 years’ experience leading account and support teams serving global customer bases. Mr. Posey oversees Program Management Services and comes with a decade of experience in prepaid program management, notably with FSV, a processor that is now a division of US Bank.
Product Management, Marketing, and Operations
i2c also added veteran credit and payments industry talent to its product management and marketing teams. Lisa Fugate joins as vice president of credit processing. Reporting to i2c’s CEO Amir Wain, Ms. Fugate is responsible for the development and growth of the company’s credit processing solution. With over 16 years of leadership experience in product management, marketing, and sales, Ms. Fugate comes to i2c from First Data, where she held senior positions supporting product, sales, and marketing in the company’s Financial Services business. Ginger Sayor joins i2c as vice president of global product marketing. Ms. Sayor held marketing leadership roles at First Data where she was responsible for small business solutions and supported the ecommerce and security businesses.
Stewart Yeung joins as director of finance. Reporting to the company’s CFO, Mr. Yeung is based in i2c’s global operations center in Montréal, where he will also help oversee administration, staffing, and human resources. He previously held financial leadership roles with payments processor Optimal Payments, Kitco Metals, and IT solutions provider Quadbridge.
With these and other personnel additions, i2c has a growing workforce of over 570 professionals.