SilverCloud signs six financial institutions to CRM tool

Source: SilverCloud

SilverCloud, Inc., a SaaS company specializing in banking-specific sales and service solutions, signed six new customers, including Langley Federal Credit Union, Chartway Federal Credit Union, Cambridge Trust Company, Solarity Credit Union, United Community Bank and Merrimack Valley Federal Credit Union.

SilverCloud’s self-service solutions help financial institutions of all sizes to efficiently tackle day-to-day operations by significantly reducing the amount of search time needed to find answers, as opposed to searching for answers within cumbersome legacy systems. SilverCloud implements an organized and easily accessible solution that creates a less stressful work environment for the financial institution’s employees while increasing productivity.

Out of the six financial institutions, Langley Federal Credit Union, Merrimack Valley Federal Credit Union and Solarity Credit Union chose Compass to streamline employee communications and access to pertinent information, while United Community Bank opted for SilverCloud’s Breeze solution to improve customer experience across all banking channels. As for Chartway Federal Credit Union and Cambridge Trust they selected both Breeze and Compass solutions.

SilverCloud’s suite of software solutions includes two unique products, Compass™ and Breeze™. Compass seamlessly integrates with financial institutions’ intranet or portals to provide customer service representatives with immediate and up-to-date information. Breeze integrates across a financial institutions’ mobile, internet and banking channel to provide customer self-service and sales.

“Establishing a strong operational and sales initiative is vital for the survival of a financial institution,” said Scott Cornell, CEO of SilverCloud. “By choosing SilverCloud, these six financial institutions, which are varying in size, are embracing technology that ensures continued profitability by increasing the efficiency for which they complete tasks to grow their institution and provide a better customer experience for their customers.”
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