With its strategic plans centered on channel optimization, VISIONBank, located in Fargo, North Dakota, selected Computer Services, Inc. (CSI) (CSVI), a provider of end-to-end financial technology solutions, as its new core bank processing partner.
The bank recently converted to CSI NuPoint®, a fully integrated, cloud-based core platform, and will leverage additional CSI solutions, including Internet banking. Through CSI’s integrated offerings, VISIONBank plans to enhance customer service by initiating a stronger omnichannel experience.
“Creating a consistent service experience across all of our channels is a strategic goal for the bank, and we believe every delivery channel should be at its best,” said Kelli Simonson, VISIONBank’s senior vice president and chief financial officer. “By choosing CSI’s core banking solutions, we have access to digital technologies that allow us to develop a strong omnichannel experience and support our customers with solutions that matter most to them.”
NuPoint integrates with multiple CSI solutions, including the provider’s recently expanded digital banking platform, so that financial institutions can deploy technology offerings that work seamlessly together. From integrated reporting to customer relationship management, the NuPoint platform simplifies the processes and applications essential to banks’ everyday operations. It also eliminates multiple logins and allows banks to configure customized settings for not only the institution, but also each employee—features that VISIONBank attributes with creating internal efficiencies.
“Since NuPoint offers better integration and workflows, we’ve reduced the time our employees spend logging into disparate systems and rekeying data, enabling them to spend more time on serving our customers,” Simonson said. “Whether it’s using Internet banking or walking into a branch, our customers should have the best possible experience, and the integration and efficiencies of CSI’s solutions are empowering us to offer superior service to our customers.”
VISIONBank’s long-term goals are to deliver feature-rich digital experiences to today’s consumers and offer the highest levels of customer service across all channels. And the bank’s decision to leverage CSI’s integrated solutions, from core bank processing to Internet banking solutions, supports those strategic objectives, in which the bank is already making progress.
“Forward-thinking institutions like VISIONBank have a keen sense of the direction in which the banking industry is headed, and their focus on channel integration gives them a competitive advantage,” said Stan Eckenberg, CSI’s president and chief operating officer. “We are delighted to work with VISIONBank as one of our newest partners, and we look forward to collaborating with them on creating a fully integrated omnichannel experience for their customers.”
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