As Indianapolis-based Forum Credit Union prepared to implement a new lending system, it began seeking new document processing options as a part of the overall project.
Based upon a positive experience using IMM’s eTeller solutions, FORUM chose to expand its relationship with IMM and deploy IMM’s eSignature technology in tandem with its new lending system.
“We had a trusted relationship established with IMM, and were thrilled to find that the company’s eSignature platform integrated seamlessly with our new Temenos LOS system (formerly Akcelerant),” said April Roberts, consumer lending manager, FORUM Credit Union. “This made it possible to implement both systems simultaneously, significantly easing the installation and training processes. Our members and employees alike cannot say enough about the new remote eSignature capability. Moving from scanning and faxing paper to sending and signing documents electronically has meant greater overall efficiencies and more importantly, better service delivery to our members.”
FORUM Credit Union is using IMM’s eSignature platform as well as its cloud-based remote eSignature service to generate consumer loan documents for members to sign via signature pads within a branch as well as remotely without coming into the branch. The credit union now uses signature pads to complete several basic in-branch transactions that were formerly paper-based. IMM’s solutions integrate with almost any business application and automatically archive completed documents, along with the transaction audit file, into imaging and ECM systems.
“The transition from an internally developed loan origination platform to a third-party LOS is a big undertaking. That being said, FORUM Credit Union has shown a dedication to providing its membership with the best end-to-end lending and eSignature experience,” said Nish Shah, CTO at IMM. “Our ability to integrate with any third-party system makes technology transitions much easier for financial institutions. Completing a smooth conversion allows them to focus on ensuring members and institution employees can quickly facilitate transactions without paper.”
The time and cost savings FORUM Credit Union realized has now encouraged the credit union to expand its use of IMM’s eSignature platform in the near future. Additional retail processes have already been identified as candidates for eSignatures.