BB&T reshuffles tech leadership

Source: BB&T

BB&T Corporation (BBT) today announced two executive manager role changes as part of BB&T's emerging digital business focus. Barbara Duck will assume the role of chief information officer (CIO) effective July 1, 2016.

This move also includes an expansion of the CIO's responsibilities beyond traditional information technology (IT) services to include data oversight and digital development. Donna Goodrich's role now includes direct responsibility for BB&T's payments businesses. Both moves ensure BB&T is well positioned to serve the evolving needs of clients through both traditional channels and new digital avenues.

"Due to increasing digitization in all aspects of our business, we are focused on this transformation at the highest level," said Chris Henson, BB&T chief operating officer. "Barbara's expanded CIO role and the digital focus of Bennett Bradley and Donna Goodrich uniquely position these three executive managers to provide an increased level of digital simplicity and sophistication delivered with the same high-quality service our clients have come to expect."

Duck will lead IT Services, the Enterprise Data Office, and the Enterprise Program and Change Office. She also will be responsible for BB&T's digital channels, including online and mobile, to enable a common platform to support the digital experience for our clients and associates.

"Barbara's combination of technology experience, business leadership, and risk management expertise make her a great choice to lead our organization's expanded IT and data initiatives," Henson said. "Looking forward to the next five to 10 years, we see a critical need for technology and business to interact at an even higher level."

Duck, 49, is a native of Charlotte, N.C., and graduated from the University of North Carolina at Chapel Hill with a bachelor's degree in business administration. She joined BB&T's Leadership Development Program in 1988 and started her 28-year BB&T career as a branch manager. Duck later transitioned into the Operations Division where she eventually assumed leadership roles for Merger and Acquisition Integration; Disaster Recovery; Change Management; Information Security; Electronic Delivery Channels, which at the time included the ATM, call center and online banking teams; and Enterprise Risk Management. Duck became a member of the BB&T Executive Management Team in 2003.

Under Goodrich's leadership, the Deposit, Payments and Operations Services team will continue to be responsible for product development and operational support. These business units include deposits and treasury, card services (bankcard, debit card, merchant and prepaid), International Services and Association Services. She will work with Bradley and Duck to further integrate the digital experience for various lines of business, including card services, treasury and BB&T's client support functions.

"As the payments landscape continues to evolve, it's crucial that we meet our clients' changing needs and expectations," Henson added. "With her strong leadership and experience in deposits and operations, Donna is perfect to lead this effort as we strike the right balance for our clients to transact payments quickly and securely through a number of traditional and digital methods."

Goodrich, 53, is a native of Richmond, Va., and graduated from the University of Virginia with a bachelor's degree in commerce. She joined BB&T in 1985 and, after graduating from BB&T's Leadership Development Program, served as a retail services officer, financial center manager, mergers and acquisitions analyst, asset/liability management specialist and eventually assumed the role of deposits and corporate funding manager. In 2014, her role expanded to include operations, client care centers and ATMs. She was named to the BB&T Executive Management team in December 2006.

As announced in November 2015, new executive management team member Bradley will lead this transformation as chief digital officer. He will be responsible for establishing BB&T's future digital strategy and working with different business units to ensure we provide a competitive and integrated digital experience. This includes payment system initiatives and an increased focus on digital client behavior and preferences.

Duck succeeds Paul W. Johnson, 59, who will retire as CIO effective July 1, 2016, after 16 years of loyal and dedicated service to the company.

"We are grateful for the significant contributions Paul has made to BB&T," Henson said. "As we experienced enormous growth, Paul led the maturation of BB&T's IT organization through tremendous technological change. We wish him the very best in the future as I know he is looking forward to spending more time with his family."

Under Johnson's leadership and direction, BB&T's IT group has become a world-class organization, establishing and supporting critical and stable production systems, and numerous systems conversions of banks and insurance companies. Johnson has also been at the forefront of technology platform changes that have transformed BB&T's online banking experience and provided multiple layers of security to safeguard client accounts and financial assets.

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