Old National Bank (ONB), the largest financial services holding company headquartered in Indiana, has completed a successful online and mobile banking platform conversion to Digital Insight, an NCR company.
Within 48 hours of its conversion, more than 40 percent of Old National’s customers had logged on to the new experience, which provides the latest in digital technology for online banking and iOS and Android mobile and tablet banking.
“Our conversion to Digital Insight was utterly seamless and one of the best vendor conversion projects I have been a part of throughout my career,” said John Kamin, Chief Information Officer, Old National Bank. “As a result of our strong partnership with Digital Insight, we converted 189,000 customers to the new platform – providing new solutions and enhancements to their online banking experience. The partnership and service provided by Digital Insight truly exceeded our expectations.”
Digital Insight’s flexible platform, powered by a services-oriented architecture, gives financial institutions the flexibility and control to develop and integrate new content, deeply personalize their customer experience and distinguish their unique brand. The company enjoys a 4.6 star rating on the Apple App Store and, according to a recent report, eight of the top 10-rated banking apps are powered by Digital Insight.
“Customer experience is paramount for us and we’re thrilled that we were able to deliver an exceptional conversion experience for Old National and its customers,” said José Resendiz, General Manager, Digital Insight. “We look forward to delivering a fantastic digital banking experience for Old National as they continue to grow and create a great experience for their customers for years to come.”