Union Bank of California offers secure message centre for online business users

With the increasing need to protect customers and their personal information, Union Bank of California, N.A., has launched a new secure message center as part of its ongoing effort against rising security threats.

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Through "My Message Center," customers enrolled with the bank's Online Business Center can send and receive messages with confidential information to and from their banker and other contacts at Union Bank.

"The Internet is the preferred delivery channel for consumers and business customers and to fulfill this strategy we need to be able to exchange information in a more secure manner," said JoAnn Bourne, executive vice president and head of the commercial deposits and treasury management group with Union Bank. "Although customers like the convenience of e-mail, they do not want the threats associated with it. Our new message center has the expediency of e-mail and reduces the risks and questions of authenticity."

Union Bank representatives assigned to Online Business Center clients are able to access the secure message system to send or reply to sensitive information, including attachments pertaining to a business or trust account, financial statement or other correspondence. Customers will receive an e-mail notifying them that a message has arrived in their message center inbox, but this e-mail will not provide an active link. Once they log in to their online account, they can communicate with their banker, customer service or other bank contacts by sending secure responses.

Union Bank will be expanding this delivery channel in early 2006 when it launches a new secure message center for its retail customers as part of the bank's ongoing commitment to enhancing online financial services and products.

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