Today, Ingenico Group (Euronext: FR0000125346 - ING), the global leader in seamless payment, announces that Ingenico ePayments, its online and mobile commerce division, has introduced a major upgrade to Elevate.
This business intelligence solution will enable merchants to visualize their payment data as well as their customers’ profiles in order to easily and quickly answer key global business performance questions.
Launched in 2014, Elevate now includes three major innovations:
The new comprehensive benchmarking functionality lets merchants compare their performance across a range of key metrics such as authorization rates or chargeback rates, against industry averages and with top and bottom performers in their industry. Leveraging Ingenico Group’s dataset of billions of global cross-border transactions, Elevate allow merchants to compare their relative performance in the industry and to answer business questions like ‘How does my authorization rate compare to the average in my industry?’, ‘Which local payment products am I not offering in a particular market and how is it performing for my peers?’ and ‘What is my fraud score compared to the top performer in my industry?’
Elevate now organizes and visualizes performance insights across dashboards which help merchants answer questions such as: ‘Which chargebacks should I challenge?’, ‘At what step in the payment process are transactions most likely to fail?’ and ‘What are the key trends in the refund behavior of my customers, by country and payment product?’ With such dashboards, merchants can quickly and easily identify trends and patterns, opportunities for optimization, and issues that need immediate attention.
Ingenico ePayments provides the best data analytics solutions merchants can find on the market,” said Pierre-Antoine Vacheron, Executive Vice President Ingenico ePayments. “We are committed to further expand Elevate based on the feedback we receive and to focus providing our merchant customers predictions and recommendations of how and where they can improve their business.”