Consolidated correspondence is an integral part of Docucorp's CCM solution, which streamlines enterprise-wide processes and enables companies to maximize customer touch points, while driving revenue and enhancing efficiencies.

"As part of a company-wide initiative to improve operational efficiencies, we sought a solution that would automate our document production process to speed preparation time and easily create all our customer correspondence," said Michelle Johnson, Operations Director, Premium Credit Limited. "Docucorp's solution will enable us to produce personalized, high-volume documents more efficiently by accessing electronically stored content, such as logos, digitized signatures and text blocks. Additionally, the archival capabilities will allow customer service representatives to access all customer information at one time, enabling them to provide a quicker and better service."

"As the largest Premium Finance company in the UK, it was essential that PCL implement a solution that would enhance their document output and creation process," said Tracey Robinson, Vice President and Managing Director, Docucorp EMEA. "Our solution will enable them to consolidate and automate all of their customer information, eliminating the need to manually assemble packages, a process that can lead to inefficiencies and unnecessary costs."