Pacific National Bank jumps in to to Jack Henry's SilverLake

Source: Jack Henry

Jack Henry & Associates, Inc. announced today that Pacific National Bank (PNB) selected and successfully converted to the SilverLake System to improve efficiencies in its digital and branch banking

The $409 million, Miami-based bank elected to install the core processing system through JHA OutLink Processing Services™ (JHA OPS), Jack Henry Banking's outsourced offering.

Established in 1982, PNB was formed as an Ecuadorian-owned bank focused on the U.S. and International markets. In 1985, the bank increased its domestic focus and obtained its license for a U.S. bank charter. The community bank operates in a highly competitive market and its original core system, installed in 1985, was largely dependent on homegrown work-arounds that presented issues. PNB needed a highly integrated, flexible system with a proven track record that could meet its needs quickly and efficiently. The bank initiated a rigorous selection process, which included managers from every operational area.

According to Pamela Wendel, senior vice president and chief operations manager at PNB, “We needed to convert our core in less than three months, including the peripheral systems. Thanks to Jack Henry Banking’s full integration capabilities and our experience, we were successful. If they would not have perfectly aligned with our mission, understanding our needs and believing in us, we would not have experienced the same outcome. The commitment that Jack Henry Banking demonstrated is admirable. That partnership, combined with our closely aligned core values, positions us for a superior relationship.”

Outsourcing the core processing system through JHA OPS resulted in significant cost savings for PNB. The SilverLake System also improved efficiency and integration, and enabled the bank to enhance the service it provides its domestic and international customers without requiring a lot of add-on solutions.

Carlos Fernandez-Guzman, president and CEO of PNB commented, “To remain profitable and competitive in today’s dynamic banking environment you must seek to become hyper-efficient. Working with Jack Henry Banking, we are able to do so without sacrificing the branch or digital customer experience. We recognize the customer wants to do business with us on their terms, and the Jack Henry platforms allow us to meet or exceed those expectations.”

Stacey Zengel, president of Jack Henry Banking, said, “Institutions that operate in a highly competitive marketplace like PNB are constantly balancing the demanding regulatory environment and consumer demand for seamless, sophisticated technology. It is important that these banks can rely on a trusted partner like Jack Henry Banking to manage their technology and relieve many of the regulatory and IT pressures. Now, PNB can focus on its customers and expanding its business; the bank is positioned for success.”

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