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Citizens Financial renews Fidelity IT services contract

01 April 2004  |  428 views  |  0

Fidelity Information Services (Fidelity), a division of Fidelity National Financial, Inc. (NYSE: FNF), a Fortune 500 provider of products and outsourced services and solutions to financial institutions and the real estate industry, today announced the renewal of a five-year software and services agreement with Citizens Financial Group, Inc. (Citizens).

Fidelity's core banking and TouchPoint solutions software are included in the agreement with Citizens. Fidelity will support and maintain these software solutions, as well as other mainframe-based applications, and will continue to assist Citizens with development projects and application upgrades.

In addition to supporting Citizens' mission-critical applications, Fidelity will continue to assist Citizens in growing through acquisitions. Since 2001, Fidelity has converted approximately 5 million accounts during the last six acquisitions Citizens has completed. Through this partnership, Fidelity and Citizens have integrated the disparate systems acquired by Citizens into one seamless, end-to-end solution.

"Fidelity is a major player on our technology team. Together we have converted acquired banks in a way that allowed for continued organic growth, which is the key factor in making an acquisition strategy successful," said William K. Wray, Chief Information Officer, Citizens Financial Group. "In addition, our daily mission is to delight customers with exceptional service, and Fidelity provides software tools and other resources to help us live up to that high standard."

"Fidelity and Citizens have partnered together since 1996, and we look forward to continuing to look for ways to leverage Citizens' resources and to ensure that Citizens continues to meet its long-term strategic goals," said Roger Leitner, president of the Enterprise Banking Solutions division of Fidelity Information Services.

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