alizz islamic bank – the newest full-fledged Islamic bank in Oman – became the first bank in the Sultanate to introduce NCR Interactive Teller from NCR Corporation (NCR), the global leader in consumer transaction technologies.
Built on sleek, modern hardware with an interactive touchscreen, this new software-based technology allows a live teller to take remote control of an ATM to assist customers with up to 95 percent of transactions typically completed by tellers inside a branch.
The Interactive Teller is located at the Muscat Grand Mall. The Interactive Teller provides customers with enough privacy so other visitors in the mall cannot see the screen. In addition, Interactive Teller helps with private conversation by providing a handset.
Mr. Salaam Al Shaksy, Chief Executive Officer of alizz islamic bank said, "We are very proud to be the first bank in the Sultanate to launch Interactive Teller, which will allow us to serve our customers with significantly extended hours without losing the personal contact that we value so much. Interactive Teller provides an effective state-of-the-art approach to expand a bank's network with branch transactions without the physical set up of an office.”
With the Interactive Teller, alizz islamic bank customers can complete more than 95 percent of typical branch transactions right at the ATM with the assistance of a live, remote teller. The Interactive Teller allows alizz islamic bank customers to execute all branch banking features such as cash withdrawals above the daily limit, cash deposits, cheque deposit, cheque encashment, credit card payments, and money transfers.
“Financial institutions around the world continue to see this game-changing technology very pertinent to transform the bank branch and a key strategy for their retail banking network,” said Habib Hanna, managing director NCR for South Gulf and Pakistan. “alizz islamic bank customers will appreciate the increased convenience and personal services that are usually performed in branches that can be delivered through Interactive Teller.”
Interactive Teller offers more services than can be conducted on an ATM or other self-service devices. For instance, customers can perform secure transactions without using a traditional ATM card and, like branch tellers, remote tellers can provide customers access to cash in their accounts in amounts over the standard ATM daily cash withdrawal limits.
“At NCR we understand that transforming a bank branch might seem like a massive step and highly expensive. Hence, our innovative branch transformation solutions let banks adopt an incremental approach which increases branch efficiency, improves customer experience and maximizes the profitability of the branch network,” said Osama Awad, country manager for NCR Oman.
The new Interactive Teller deployed by alizz islamic bank in the Muscat Grand Mall will offer teller services nearly around the clock - from 10 a.m. to 10 a.m. seven days a week.