Bank Audi has announced that it has chosen interactive video technology from NCR Corporation (NCR) to deliver extended teller services to its customers in Lebanon.
Bank Audi launched its first NCR Interactive Teller at its Novo Palladium branch in Bab Idriss, Beirut. Interactive Teller allows bank customers to conduct transactions with a live, remote teller over an ATM.
With NCR Interactive Teller, customers can perform banking transactions, manage their accounts, deposit and cash cheques, deposit and withdraw cash, pay bills, transfer money to a Bank Audi account, and get live assistance through video conferencing with personal tellers.
“Customers always expect the best from Bank Audi, which is why we leverage state-of-the-art technology to optimise service quality and customer satisfaction,” said Mr. Marc Audi, General Manager - Bank Audi Lebanon. “With NCR Interactive Teller, we are actually increasing access to banking services using technology, while maintaining the comfort of human interaction. This will give our employees more time to better serve customers with more complex banking needs, and allow us to offer our clients the convenience they need every day of the year.”
NCR Interactive Teller enables a centrally located teller to take full remote control of all modules on the device while engaging the customer over two-way real-time video conversation, delivering a highly personalized experience. Video interaction and teller-assisted transaction processing can reduce operating costs by enabling tellers at a remote central location to operate units deployed across multiple sites. With Interactive Teller, bank employees connect with their customers in a face-to-face, highly personal engagement - often outside of normal banking hours.
“Bank Audi is taking an innovative approach to better service its customers by giving its branch employees disruptive technology that caters for deeper customer interactions and allows them to behave as financial consultants rather than spending most of their daily time on rudimentary items such as handling cash and cheques,” said Fawzi Ghazaley - NCR Country Manager, Sales.
The objective is better customer service with more convenient banking hours extending over seven days a week until 7:00 p.m. At the same time, the efficiency and security created through the centralization of tellers serving ITMs enable Bank Audi to deploy new branch network strategies and transform their branch locations into more effective service and sales environments.