Leeds Building Society enlists HP for customer engagement

Source: HP Enterprise Services

HP Enterprise Services Ltd today announced that it has been selected by Leeds Building Society to help current and prospective customers interact with the Building Society when, where, and how they choose.

As a result, the UK’s fifth largest Building Society will be able to attract younger customers with new online services as well as retaining existing business.

Under the 10-year agreement, HP Application Transformation Services will work with independent software vendors TIBCO, numéro and Infor to provide Leeds Building Society with a cost-effective Integrated Customer Engagement (ICE) capability hosted in a secure HP Helion Managed Virtual Private Cloud environment. This will help the Society streamline its mortgage and savings processes, making it easier to grow market share and penetrate new market segments.

“Like all financial institutions, our future is dependent upon delivering the right services for current and future customers,” says Tom Clark, CIO, Leeds Building Society. “ICE represents the cornerstone of our long-term strategy to deliver significant productivity and customer communication channel improvements while reducing costs and meeting regulatory requirements. HP already hosts our core application for mortgages and savings and, with a proven track record of delivering large-scale hosted services and innovative technology, can help us to achieve our business objectives.”

As lead contractor, HP will ensure that all of Leeds Building Society’s applications enhance the user experience and support long-term customer relationships.

To help the Building Society stay competitive, TIBCO ActiveMatrix® BPM software will digitalise its business processes. The seamless integration of people, processes, systems, devices, big data sources and applications will enable the Building Society to take advantage of new technologies and trends such as fast data, mobility and the Internet of Things.

Omni-channel customer experience management specialist numéro will provide contact management capability for new customer communication channels which, blended with traditional channels, will enable the Building Society to offer seamless, timely advice and customer support across any communications channel.

Infor’s multi-channel, interactive campaign management solution, Infor Epiphany, will deliver intelligent, personalised communications, allowing the Building Society to strengthen relationships by focusing on customers more effectively

HP Exstream will provide leading-edge customer communication (such as statements, notices and renewals) through customers’ preferred channel.

“This marks another major milestone in HP’s continued execution in providing innovative services for banking institutions and building societies,” says Jeremy Suddards, vice president, financial services industry, HP Enterprise Services UK&I. “We help organisations like Leeds Building Society compete with larger financial institutions by providing low-cost IT together with innovative products to enhance customer interaction.”  

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