NICE Systems (NASDAQ: NICE) today announced a new capability for its Trading Recording solution, that will enable financial institutions to conduct a speech quality check on every recorded call.
This will help these organizations ensure not only that they are recording 100 percent of calls for compliance purposes, but also that the voice quality of each call meets the firm’s accepted standard.
NICE Trading Recording is an advanced solution designed to support day-to-day financial compliance needs. It enables organizations to securely and automatically document all call recordings, and instantly retrieve and replay calls when needed.
The newly integrated voice quality check will raise an alarm whenever the technical quality of a recorded call doesn’t meet the set company standard. This will allow organizations to identify, in real time, recording channels that are delivering poor quality and quickly fix any technical issues. They can also retroactively scan recordings using the voice quality metrics feature to identify insufficient speech quality on previously recorded calls.
Yaron Morgenstern, General Manager, Financial Markets Compliance Line of Business, NICE
“NICE is committed to delivering innovative technology and solutions to help its customers remain ahead of the curve on regulatory compliance. Our trading recording solution is currently the only one on the market to offer real-time voice quality metrics for every recorded call. Not only will this help financial institutions prove to the regulators that all communications are being recorded, it will also provide compliance teams additional assurance that the recordings meet the necessary quality standards.”
NICE’s voice quality metrics uses an innovative new technology that supports SRTP/RTP, TDM, Analogue and VoIP recording channels. This patented, language-independent technology is now integrated into NICE Trading Recording.