In light of Botswana Savings Bank's (BSB) recent merger with Botswana Post and their vision of best serving the people of Botswana and reaching out to the under banked, BSB selected BankWorld ATM and Mobile banking solutions designed by CR2, the leading self-service banking provider.
CR2 was selected as a partner of choice for the Bank for a number of reasons. Firstly, several of the leading banks in Botswana were already successfully managing their channels using CR2 solutions, which distinguished CR2 as a leader in the market with true local market expertise. Furthermore, the CR2 BankWorld platform had the ability to take the Bank forward to provide innovative self-service products for its customers and reach new target segments. The solution was in a position not only to substantially reduce operational challenges that BSB previously faced, but to deliver advanced revenue generating services also. Finally the scalable cross channel capability of BankWorld was viewed as a key differentiator as the Bank had re-focused both its customer strategy and the product mix in line with its transformation strategy.
The adoption of services at BSB includes a generous selection of BankWorld functionalities which for now, will be available on the ATM channel and via SMS. The Bank will also be issuing VISA cards thanks to CR2’s CardWorld Producer module. Testing of new features is being undertaken on the current BSB network which will enable accelerated implementations at reduced costs. Projected roll out of ATM services including cardless access and SMS capabilities in addition to VISA card issuing and acquiring is estimated for March, 2015.
Boikhutso Tekane, Director-Support Services at BSB commented: “On our new frontier of growth, Botswana Savings Bank is pleased to have CR2 as its strategic partner in the rollout of its multi-channel services. CR2 has a solid track record in Botswana and further boasts of a global presence in over 60 countries plus an impeccable reputation with its BankWorld platform. The deployment of the BankWorld platform is a major revolution for the bank and offers a refreshing value proposition to our valued customers and prospective clients. BSB intends to increase its uptake of existing channels within BankWorld and looks forward to enjoying fast roll outs as we achieve our ambitious growth objectives in the coming years.”
Mike Brady, Chief Operating Officer, CR2 added; “We have really welcomed this partnership with Botswana Savings Bank. We have been on hand to tailor the BankWorld platform to their needs and to ensure they realise their vision. We are excited to leverage the power of BankWorld to maximise the IT infrastructure and reach of the Bank. We look forward to seeing BSB continue to grow and prosper”.