Reliance Bank, a subsidiary of Reliance Bancshares, Inc. (OTCPK: RLBS), has recently introduced a new approach to personalized service with the latest technology from NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies.
Reliance is the first bank to implement NCR Interactive Teller in the St. Louis area. Built on sleek, modern hardware with an interactive touchscreen, this new software allows a live teller to take remote control of an ATM to assist customers with up to 95 percent of transactions typically completed by tellers inside a branch.
“Reliance Bank has always striven to be innovative while serving our customers to the best of our abilities,” said Rick Sems, President & CEO of Reliance Bank. “Now our bank can better serve our tech-savvy customers with this new state-of-the-art technology, which will help enhance customer experience with Reliance.”
With this technology, a live teller from a remote location takes control of an ATM-like device while serving the customer over two-way video, which helps to provide a more personalized experience. The solution provides live teller services for customers who want a more human experience. Customers will, for example, be able to perform secure transactions without using a traditional ATM card. Additionally, remote tellers can provide cash beyond ATM limits, assist in mortgage payments, cashing checks, and more.
“We continue to see financial institutions in new markets around the country introduce this game-changing technology for the transformation of the bank branch and entire retail banking network,” said Jed Taylor, general manager, NCR Interactive Services. “Reliance Bank’s customers will appreciate the increased convenience and personal service that can be delivered through Interactive Teller.”