IPC collaborates with Nectar to monitor trader communications
11 February 2015 | 2296 views | 0
IPC Systems, Inc., a global provider of network services, trading communication technology and enhanced services to the financial markets community, announced a strategic alliance with Nectar Services Corp. ("Nectar"), a leader in the development of innovative advanced management and monitoring software for Unified Communications (UC) converged network environments.
IPC will deliver monitoring services using Nectar's platform with capabilities exclusive to IPC designed to help financial services firms meet evolving compliance requirements, maximize productivity and efficiently deliver on their service commitments.
Nectar's Converged Management Platform™ (CMP™) combined with IPC's 24/7/365 Enhanced Services central service desk and engineering support creates a monitoring service optimized for the challenges of delivering trader voice services on a shared IP network. The Nectar platform provides a comprehensive real time view of all service elements and their interdependencies. While proactive polling helps detect hidden issues before they become incidents, IPC's Enhanced Services global team of industry experts analyze, diagnose and remediate incidents according to ITIL best practices for service delivery.
"IPC's reputation for innovation and meeting the needs of the financial community is unmatched," said Joseph Fuccillo, chief technology officer, Nectar Services. "This partnership is further evidence that IPC is always a step ahead in delivering transformative solutions to solve emerging challenges."
To enhance the IPC service offering, Nectar is developing modules specific to IPC's trading platforms and unique compliance capabilities to enable firms to better verify that calls were recorded. The modules for IPC trading platforms have been designed to deliver in depth information about the environment and its relationship to other technologies within the trading floor eco-system. IPC's global customer support team will proactively monitor the voice recording, voice trading system and IPT voice infrastructure under a unified management structure with the tools essential to pinpoint the root cause of issues with systems, hardware or network elements. Deployment of IPC's service enables financial services firms to reduce risks cost effectively by early detection of potential problems that can be diagnosed and resolved before they become business effecting incidents.
"We are delighted to collaborate with Nectar, whose technology is used by some of the world's most respected firms, to bring a holistic management service to our customer base," said Marianne Leitch, senior vice president and managing director, Enhanced Services, IPC. "By joining our financial services expertise and business capabilities with Nectar's technology, we will further expand our ability to help capital markets firms meet their compliance requirements and maximize productivity effectively and efficiently."