The $1.3 billion bank offers expansive business banking options, including a number of commercial loan solutions and a top five-rated SBA program for the state of Missouri. In the process of evaluating all commercial lending functions, Pulaski Bank identified its need for a comprehensive CRM platform that would also integrate easily with the back office. The bank recognized nCino had a single Bank Operating System that could satisfy these needs, avoiding the need to install multiple traditional point solutions. Having a technology that encompasses sales and CRM with back office processing will increase lender awareness and coordination with all parties. nCino’s Bank Operating System will provide Pulaski Bank with a strong CRM infrastructure with sophisticated loan origination, document flow and reporting capabilities to better allocate employee responsibilities and visualize the loan pipeline. 

Tom Modde, vice president of information systems for Pulaski Bank, said, “nCino’s technology will provide accurate, real-time information creating efficiencies throughout the process and giving lenders the necessary tools to effectively manage their portfolios and prospects. The nCino platform allows for comprehensive insight and planning around new loans as well as renewals, which leads to better communication with our customers on the status of their loans.” 

nCino’s Bank Operating System allows Pulaski Bank to see a clearer picture of individual loans and the full scope of its portfolio at any given time. The cloud-based model also affords any user the opportunity to securely access and view loan and borrower information in a central location, across branches, and on any device. By centralizing all loan document and workflow within a single platform, the bank can extract stronger data analytics for more proactively measuring performance and success throughout the loan lifecycle. 

“Time is everything for business borrowers these days, and banks need solutions that allow for accurate communication about loan status to keep these customers from turning to alternative lenders,” said nCino CEO Pierre Naudé. “We are excited help Pulaski Bank continue its business lending success by providing a system that will drive efficiency gains, even greater customer responsiveness, and help differentiate the bank within the financial industry.”