To increase security, convenience and customer satisfaction at the self-service channel, Banque Internationale a Luxembourg (BIL) has partnered with Diebold, Incorporated (DBD) to launch a cardless transaction solution that enables end-users to remotely program and withdraw cash via a smartphone from any of the more than 100 ATMs in BIL's network.
The solution provides a seamless and convenient mobile-enabled experience that gives consumers a more convenient and secure option to perform self-service transactions.
"BIL is the first financial institution in Luxembourg to offer the technology that is the next phase in consumer convenience -- the ability to withdraw cash using a smartphone," said Christian Strasser, member of the BIL management board. "We are proud to continue our relationship with Diebold to give our customers enhanced flexibility and greater independence."
Using a smartphone, the end-user can pre-stage transactions by selecting the amount needed and the account from which it will be withdrawn. At the ATM, consumers authenticate themselves by scanning a unique quick response (QR) code that signals the ATM to dispense cash via an encrypted connection to the cloud.
Person-to-person fund transfers are also made possible through the new smartphone application which can generate an eight-digit code that is then authenticated via the cloud. This code can then be sent to another user to make a one-time withdrawal in the amount pre-determined by the account owner.
"Diebold launched one of the first deployments to allow direct interaction between a phone and an ATM. We are proud to provide a solution that enables Banque Internationale a Luxembourg to meet customers' requirements as they increasingly rely on smartphones for e-commerce and Internet banking," said Bassem Bouzid, senior vice president and managing director, Diebold Europe, Middle East and Africa. "We are pleased to partner with such a renowned financial institution in Luxembourg and launch an advanced and secure service that meets the needs for mature and emerging markets."