Fin-Force supplies outsourcing capabilities to financial institutions worldwide. As its customer base has grown, many of which are now utilising web self-service to inquire about the status of transactions, Fin-Force has now upgraded to Pegasystems Smart Investigate on the PegaRules Process Commander BPM platform.

Smart Investigate can resolve any type of transaction exception by querying and retrieving details from any transaction database. It handles the receipt and processing of incoming messages, sends outbound correspondence in SWIFT and other formats, searches for related transactions, and automates decisions and processes around compensation claims and adjustments – without the need for manual intervention. By delivering the power of intelligent automation, the solution framework dramatically improves exceptions-related customer service, while increasing operational efficiency and reducing financial risk and exposure.

Eddy Bex, CIO of Fin-Force, said: "As our customer base grows, it was essential that we could continue to deliver the very best payment processing to our customers. Pegasystems has proven to be able to deliver highly effective payment processing solutions and its BPM technology will enable us to continue to grow our business across the banking sector."

David Wells, vice president and managing director of Pegasystems Europe, said: "We are delighted with Fin-Force’s continued commitment to Pegasystems’ platform. This is further recognition of the company’s BPM technology and expertise in the banking sector."