Diebold, Incorporated (DBD) is driving an extensive update of the entire automated teller machine (ATM) fleet for Bankia, S.A., one of Spain's top financial institutions, through a comprehensive managed services project.
Diebold will support Bankia to reduce the complexity of managing an assorted fleet of ATMs from different providers by providing multivendor, turnkey installation services for the project, including terminal audits, terminal pre-staging, software loading/testing, security module integration, signage and advertising deployment, ATM installation and ATM training for end users. Through these services-driven capabilities, Diebold will enable Bankia's channel transformation strategy for approximately 80 percent of its network by the end of the multi-year project.
Bankia operates more than 2,000 branches and serves more than 7 million customers in Spain. The institution is implementing a universal banking model that will right-size its branch and ATM network, and increase self-service offerings to drive more customers to the lower-cost ATM channel.
As part of the agreement, Diebold will be managing the installation of more than 2,100 ATMs in the initial phase of the project, including the deployment of approximately 900 new Diebold Opteva® ATMs for the Madrid-based bank.
Bankia's strategic plan calls for reducing its ATM network by 1,000 units to about 5,000 terminals by the end of 2015. Over the next two years, Bankia will eliminate multiple older terminals and replace others with more advanced terminals.
"We are excited to support such an innovative customer. Bankia has identified the self-service channel as key to enhancing consumer services and operational efficiencies, resulting in a renewed and unique customer experience and an even more agile organization," said Bassem Bouzid, Diebold senior vice president and managing director of Europe, Middle East and Africa. "Diebold's advanced service capabilities and self-service technology will help the bank meet these goals. With this project, we continue to build the momentum we are creating in the services space, as we move forward with Diebold's growth in Spain and in the region."