Wincor Nixdorf will provide hardware service for the self-service systems of Stadtsparkasse Düsseldorf for another three years. A master agreement on the replacement of all self-service systems that are not Windows 7-compatible by 2016 has also been concluded.
Stadtsparkasse Düsseldorf has been a customer of Wincor Nixdorf for more than 25 years - both in the self-service area and service for its systems. Now the service agreement was renewed. The IT company remains the sole contact for maintenance and repairs for all self-service systems - automated teller machines, cash recycling systems, statement printers and automated teller safes (ATSs) from different vendors. Wincor Nixdorf meets Stadtsparkasse Düsseldorf's wish to ensure maximum availability rates for all self-service systems at particularly highly frequented locations and to rectify problems in less than four hours.
Problem reports are passed directly from the ticket tool of Stadtsparkasse Düsseldorf, to Wincor Nixdorf's ticket system. As a result, the entire recovery process is sped up and process costs cut. The savings bank can then track the tickets electronically.
"The quality of service delivery and related cost savings persuaded us to renew the agreement," said Thomas Linden, Director of Organization at Stadtsparkasse Düsseldorf.
The additional master agreement covers replacement of self-service systems that are not Windows 7-compatible. Wincor Nixdorf's services include rollout, software installation at the factory, installation planning, commissioning and all construction measures to replace the old systems.