Fiserv (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that Device Manager, its device monitoring, performance measurement, and service dispatch and management system, is now available as a software as a service (SaaS) solution to help organizations ensure that self-service devices are in top working order and fully stocked with currency.
"Using Device Manager in a hosted environment provides a cost-effective solution to the demands of systems ownership. Organizations are able to avoid up-front capital expenses, implementation challenges, and a continuing need for maintenance, upgrades and customization in this type of environment," said David Johnson, senior product manager, Cash & Logistics, Fiserv. "Additionally, it minimizes reliance on internal IT resources. Fiserv professionals are most qualified to troubleshoot and respond to any issues that crop up with a self-service device network, which essentially gives an organization dedicated expert support for this important application."
Even in a hosted environment, users can still configure Device Manager to fit their needs. Standard reports and dashboards can easily be supplemented with customized reports and queries using an easy-to-use, drag-and-drop report designer.
Device Manager provides robust device management capabilities that automate the end-to-end process of detecting and resolving problems across an organization's self-service device network. With up-to-the-minute transaction data and business intelligence, it increases device and network availability through improved fault management, service management and proactive troubleshooting. Device Manager uses real-time alerts to determine currency availability and transaction activity on self-service devices and to prioritize service calls across the network.