Jack Henry & Associates (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar division announced today that $508 million, Arizona-based Credit Union West has selected Episys as its in-house core processing solution.
According to Scott Grundy, vice president of technology for Credit Union West, "We identified very specific requirements for our new technology partner and platform. Our goal was to partner with a company that has a clear, focused business strategy; a demonstrable commitment to the core system we would be installing; a progressive technology roadmap; and a significant commitment to ongoing research and development.
"Our new core system needed to automate time-consuming manual processes; to support cost-effective and easy integration with the third-party ancillary products; and to provide the contemporary and flexible functionality we need to support our evolving business strategy and make our operations more efficient. Our technology evaluation fully convinced us Episys is the system most compatible with our known and planned requirements, and that Symitar has the proven track record for serving its clients as a true business partner with a vested interest in each credit union's progress and performance."
Ted Bilke, President of Symitar, said, "Financial services have become one of today's most technology-dependent industries. But while some credit unions still consider technology as a backroom necessity to process financial transactions and manage business information, it is rewarding to work with institutions like Credit Union West that consider technology as an important point of competitive distinction and critical to their ability to successfully attract, serve, and retain members in today's competitive, convenience-driven business environment. It is the input and guidance from technology-driven credit unions like this one that help us consistently deliver contemporary core and complementary solutions, relevant and beneficial enhancements, and service levels that exceed client expectations."