MDSL, the leading provider of global Telecom Expense Management (TEM) and Market Data Management (MDM) solutions, today announced that a major US bank, which provides financial services, banking, insurance, investments, mortgages and consumer and commercial finance through more than 9,000 consumer outlets and over 12,000 ATMs across North America and internationally, has chosen MDSL as its TEM provider.
The Bank has been a long-term MDSL MDM customer and wanted to consolidate its Market Data and Wireless telecom expenses into a single, centralised platform. It initially approached MDSL in June 2013, having tried unsuccessfully to achieve its objectives with its existing TEM solution. After considering a number of options, the new agreement was finalised in December 2013.
The project brief is to manage the Bank's wireless estate of c. 100,000 devices as part of a Managed Service. Preparatory work has already started on the programme, which is scheduled to commence in February 2014 and end in July.
The Bank has opted for MDSL's high-end Smart TEM Enterprise solution as a "Host & Load" deployment. MDSL will host the software as Software-as-a-Service (SaaS), but also provide 'Bronze' level Managed Service assistance to load invoices into the Bank's internal systems as required, together with personalised reporting to c. 75,000 end-users per month.
The MDSL solution will initially cover North America and Canada. On completion, the proposal is to roll it out across all other regions in which the bank has operations.
Ben Mendoza, MDSL founder and CEO, said: "We are extremely pleased to see another major client opt to extend their use of our solutions after being a satisfied customer of our market data management offering for many years. It signals their continuing confidence in MDSL and we value this trust, which has been earned over many years by delivering on our promises, very highly.
He continued: "There has been much spoken recently about the dissatisfaction of large companies with their TEM providers, so this news will hopefully show that not all providers are the same. It is my belief that a company like MDSL should not just be measured by the number of new logos it signs, but by the customer satisfaction and ROI it produces year after year - and there is no better demonstration of that than being awarded repeat or extended business."