19 February 2018
visit www.nextgenbanking.co.uk/

Lloyds Banking Group promises talking ATMs across the UK

04 December 2013  |  2468 views  |  0 Source: Lloyds Banking Group

In a further step towards its goal of becoming the Best Bank for Customers, Lloyds Banking Group has this week introduced Talking ATMs across Lloyds Bank, Halifax and Bank of Scotland to make it easier for blind and partially sighted customers to withdraw cash and check balances.

The Group has worked closely with the Royal National Institute of Blind People to ensure that the machines serve the needs of those who are visually impaired. Lloyds Banking Group will have a total of nearing 1,300 Talking ATMs working across the UK by the end of 2013.

Talking ATMs are quick and easy to use; cash machines with an audio jack socket and a volume control button can 'talk' to customers, providing audio instructions to help them complete their transactions.

As well as blind and partially sighted customers those with other accessibility problems, such as literacy issues and dyslexia, will also benefit from the changes.

Graeme Whippy, Senior Disability Manager at Lloyds Banking Group: "Lloyds is proud to offer Talking ATMs to customers who need this type of assistance, as we aim to be as accessible as we can possibly be. We've worked closely with the Royal National Institute of Blind People to ensure that we get our Talking ATMs right and we look forward to hearing customers' feedback on how they find using them." 

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.nextgenbanking.co.ukvisit www.swift.com/your-needs/instant-paymentsVisit www.vasco.com

Top topics

Most viewed Most shared
Saudi central bank provides sandbox for banks to try out Ripple techSaudi central bank provides sandbox for ba...
11543 views comments | 16 tweets | 12 linkedin
ABN Amro moves escrow accounts to the blockchainABN Amro moves escrow accounts to the bloc...
9103 views comments | 15 tweets | 13 linkedin
ECB launches staunch defence of cashECB launches staunch defence of cash
8960 views 10 comments | 22 tweets | 26 linkedin
Aussie real-time payments platform goes liveAussie real-time payments platform goes li...
8835 views comments | 15 tweets | 43 linkedin
Coinbase and Visa at loggerheads over erroneous charges on customer crypto accountsCoinbase and Visa at loggerheads over erro...
7528 views comments | 13 tweets | 11 linkedin