Capco, a global business and technology consultancy dedicated solely to the financial services industry, today confirmed the appointment of Jonathan Gray as a London based Partner.
Bringing over two decades of experience in retail banking and wealth management and specialising in bank-wide transformations to deliver against growing consumer expectations, Jonathan takes on a key role in the company's Global Banking team.
"Capco has long been recognised as a source of industry leading expertise within the banking community. I am very pleased to be joining the team at a time when there are so many exciting developments in play", said Gray.
Gray continues: "Capco's track record clearly confirms that, with the right blend of channel solutions, banks can combine increased levels of service and innovation with the efficiencies that profitable operation demands. Front-to-back office process can be configured to support existing and new channels with great effectiveness. Digital and mobile initiatives for customers and employees are transforming service capabilities and consumer engagement. Capco's Global Banking Practice is at the forefront of developing some of the most forward-thinking innovations for banking clients. I am delighted, professionally and personally, to be part of a first rate team that includes consumer experience innovation leader, Nic Parmaksizian."
Nic is a highly rated change specialist who has been consistently involved in high-profile turnaround programmes, with a proven record for delivering significant bottom line impact and accelerating commercial performance in retail banking. He is an award winning innovator and entrepreneur, having successfully delivered a number of innovative distribution, marketing and CRM transformation programmes in the retail banking industry focused on the customer experience and channel performance.
Christopher Geldard, Head of Capco's Global Banking team, said: "Jonathan is an exceptional addition to our team, who joins at a time of continued global growth. There can be few practitioners in our industry who combine such recognised deep expertise in digital and multi-channel transformation with a breadth of successful large scale delivery for world class banking institutions. Additionally, Nic's significant industry expertise gained during his tenure with Barclays in a number of senior, consumer-experience focused roles will further boost Capco's credentials in this space."