Jack Henry & Associates, Inc. (JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its ProfitStars division today announced that Endicott, N.Y.-based Visions Federal Credit Union has selected ImageCenter as its teller image capture solution.
The $3.2 billion credit union has been processing on the Symitar Episys core system for 16 years and recently began looking for ways to create new efficiencies at its teller lines. ImageCenter's full integration with Episys has enabled the credit union to reduce manual processes, optimize image exchange technologies, and enhance security while improving member service and convenience.
According to Cynthia Schroeder, vice president and chief information officer at Visions Federal Credit Union, "As a long-time ProfitStars client, we knew that we were in good hands when we expressed a need for an automated teller solution that would support our growth and service goals. ImageCenter expedites our handling of paper checks, meaning significant time and cost savings. We have also dramatically improved service quality by offering members shorter wait times, real-time transaction information, and faster resolution to questions and issues."
ImageCenter is ProfitStars' comprehensive image capture solution that electronically processes all transaction types for financial institutions. The system leverages integrated modules that operate as the collection point for transactions originating from multiple channels, including teller stations, branches, and image-based and conventional ATMs. ImageCenter accepts data and image input files from multiple sources, including third-party providers, in a variety of formats. ImageCenter supports five capture methods: teller, branch, central, image ATM, and remote deposit.
According to David Foss, president of ProfitStars, "ImageCenter supports more productive, profitable and secure check processing at the teller line, and we are pleased to see Visions Federal Credit Union realize its immediate impact. Interactive teller capture continues to be important to financial institutions that are looking to gain teller efficiencies and improve service quality, and our ImageCenter solution is backed by nearly 20 years of development, experience, and enhancements."