Jack Henry & Associates, Inc. (JKHY), a leading provider of technology solutions and payment processing services primarily for financial services organizations, today announced that its jhaCall Center system can be deployed through a variety of bank-defined outsourced services.
jhaCall Center supports a variety of outsourced implementation options provided by U.S.-based call center associates who serve as seamless extensions of a bank's staff.
jhaCall Center Services - The jhaCall Center staff receives and resolves customer calls and inquiries during banks' regular business hours.
jhaCall Center Services - After Hours - The jhaCall Center staff receives and resolves customer calls and inquiries from 5 p.m. - 11 p.m. in the bank's time zone and from 9 a.m. to 5 p.m. on Saturdays. Sunday and holiday support is also available.
jhaCall Center Full Business Services Outsourced - This comprehensive service augments telephone support with jhaCall Center staff qualified to perform operational loan and/or deposit related tasks, ranging from new accounts, file maintenance, transaction processing, and exception handling.
These outsourced alternatives leverage Jack Henry & Associates' service culture, infrastructure, proven call center technology, and best practices to provide call center operations that would be difficult for individual institutions to realistically and cost effectively replicate, staff, and maintain.
According to Tony Wormington, president of Jack Henry & Associates, "Banks need advanced technology and operations based on best practices to provide the levels of telephone support today's convenience-driven consumers expect and today's highly competitive business environment demands. These outsourced alternatives enable Jack Henry & Associates to support banks that want to outsource their entire call center operations or strategic components. On behalf of our customers, experienced telephone service providers resolve customer requests and inquiries in a professional, bank-branded environment. Regardless of the implementation environment, jhaCall Center provides a cost-effective solution that expedites and enhances customer service, improves operationnal efficiencies, and reduces demands on baanks' internal staffs."
jhaCall Center is available for banks with the SilverLake System® installed in-house or implemented in an outsourced environment through JHA OutLink Processing Services™. jhaCall Center is compatible with Cisco, Avaya, and Nortel phone systems.