eFunds Corporation (NYSE:EFD), a leading provider of risk management, electronic payments and global outsourcing solutions, today announced that COCC, a leading provider of next generation technology services for financial institutions, has selected eFunds' DataNavigator Windows for back-office data management at more than 500 locations.
Through single-point access to back-office operational information - transaction research, device management, and settlement - DataNavigator will provide COCC's community bank and credit union clients with complete self-querying capabilities. This self-service functionality, in turn, will help reduce the number of client service calls and increase responsiveness to incoming inquiries on transaction activity.
"Financial institutions continually seek new solutions that will save them time and money," said Cecile Richard, Technical Products Manager, COCC. "eFunds' DataNavigator solution enables us to provide our clients with a comprehensive, easy to use, Web-based solution that improves client relationships through enhanced self-service capabilities. Our clients rely on us to provide advanced technology that increases efficiency, and eFunds is helping us build upon that reputation through this combination of major back-office services in a comprehensive package."
With eFunds' DataNavigator, COCC will provide real-time transaction activity access, allowing financial institutions to have uninterrupted, 24 x 7 access to transaction data for better reporting and improved operational monitoring.
"This is the most recent innovation in a 10 year partnership between eFunds and COCC, and demonstrates the companies' focus on streamlining back office operations while lowering operational costs for financial institutions," said Rahul Gupta, senior vice president, Payment Account Solutions at eFunds. "The adoption of DataNavigator reinforces this goal through improved payment processing operations and back-office management. COCC clients and their customers can expect significant service level improvements that will further enhance the value of every client interaction."
Using Data Navigator, COCC expects to continue to grow its number of service clients without adding to staff.