Al Rajhi Bank deploys customised kiosks and ATMs from Diebold
10 September 2013 | 1402 views | 0
Extending advanced, nontraditional self-service options to Al Rajhi Bank's customers, Diebold, Incorporated (DBD) is deploying multi-purpose kiosks across the Saudi Arabian bank's network through its business partner in the Kingdom, Alhamrani Universal Company (AU).
The customized kiosks offer unique transaction options such as issuing checkbooks and debit cards, as well as enabling online banking, statement printing and opening of new accounts. Diebold is also adding 560 Opteva® automated teller machines (ATMs) to the bank's fleet, including 160 Opteva Flex Performance SeriesSM terminals that will enable the latest technology in cash deposits.
"Diebold's customized self-service kiosks provide unprecedented convenience to our customers, including online banking for those who otherwise may not have access," said Dr. Abdullah A. Al-Namlah, GM of Retail Banking Group, Al Rajhi Bank. "Beyond common banking transactions, customers will also be able to receive checkbooks and debit cards instantly at the terminal, as well as video conferencing which will be saving them considerable time compared to traditional channels."
Al Rajhi Bank's Flex Performance Series ATMs feature deposit automation technology and can be converted to allow full cash recycling. Deposit automation enables customers to complete rapid, envelope-free cash deposits. The ATMs validate deposited notes, detect counterfeits, check note fitness and sort cash.
Flex Performance Series ATM cash capacities are three to four times higher than standard deposit automation terminals, which decreases staffing needs and third-party courier and service costs for managing and replenishing ATMs.
"Deploying Opteva® Flex Performance Series ATMs enables Al Rajhi Bank to shift common consumer transactions to the self-service channel, freeing up staff to focus on higher-value transactions and customer services. The new ATMs allow Al Rajhi Bank to deliver greater value and convenience to its customers and uniquely position the bank's service levels in the region" said Habib Abinader, general manager, Diebold Middle East.