Digital Insight and LivePerson renew online support services agreement
19 July 2005 | 843 views | 0
Source: Digital Insight
Digital Insight Corp. (Nasdaq: DGIN), the leading online banking provider, announced today it has renewed its strategic partnership with LivePerson, Inc. (Nasdaq: LPSN), a provider of communications solutions for online sales, marketing and customer service, to provide a comprehensive suite of secure online service products.
Under terms of the agreement, Digital Insight client financial institutions can now receive superior terms for LivePerson products and solutions through 2007. The renewed strategic partnership further demonstrates that Digital Insight's scale and market leadership deliver unique benefits to its clients.
Digital Insight's portfolio of online support products and services enable financial institutions to efficiently provide customer service at every touch point throughout the online banking experience, while helping reduce cost and generate cross sales opportunities for the institution. Instead of single-threading emails to answer eService requests, customer service agents of Digital Insight clients can use an innovative aggregated console to operate secure chat and respond to email received from within online banking sessions as well as from the financial institution's public Web site. A dynamic self-service knowledgebase also enables end users to find information from an interactive FAQ database, maintained by the financial institution, before initiating an email or chat for agent assistance.
In addition, Digital Insight offers a full suite of phone support options ranging from tier 1 level support to fully outsourced branch services. These support options are available to all Digital Insight consumer Internet Banking and Business Solutions-ASP clients to simplify and streamline online end user support.
"We are pleased to renew our partnership with Digital Insight and provide financial institutions with an integrated platform to service customers online," said Robert LoCascio, LivePerson CEO. "We will continue to achieve our common goal of helping financial institutions transform their online channel into a proactive sales and service medium, that replicates the in-branch experience."
"Our relationship with a market leading innovator like LivePerson is another example of how Digital Insight uses strategic partnerships to deliver the industry's broadest array of world-class products, solutions and support services," said Digital Insight Chairman, President and CEO Jeff Stiefler. "Together these capabilities level the playing field for our clients and provide them with the tools they need to compete and win in the marketplace."