Consumers can now use their smartphones, instead of their debit or credit cards, to withdraw cash from automated teller machines.
Enabled by a partnership between Diebold and mobile wallet provider Paydiant, the cardless Mobile Cash Access (MCA) solution gives consumers a more convenient and secure option to interact with their financial institutions, while giving banks and credit unions the opportunity to offer their own branded mobile wallet solution.
The Diebold and Paydiant solution addresses two significant obstacles to adoption: hardware needs and security concerns. The MCA offering allows financial institutions to provide a secure, bank-branded mobile wallet solution without installing additional hardware on ATMs or point-of-sale (POS) terminals. Additionally, Diebold's cardless solution eliminates the threat of card skimming at the ATM. Wintrust Financial Corporation is piloting this solution in partnership with FIS, Paydiant and Diebold.
"As mobile technology proliferates, financial institutions are looking to Diebold for advice on what mobile wallets mean for their businesses," said Diebold's Chief Innovation Officer Frank Natoli. "Diebold brings a longstanding security philosophy and its own digital expertise to the partnership with Paydiant to offer banks and credit unions the technology consumers are looking for—a bridge from digital currency to physical cash. A bank-branded mobile wallet enables our clients to serve their consumers directly, as opposed to allowing third-party brands to capture the mobile share of a consumer's wallet."
The cardless MCA solution allows consumers to pre-stage cash withdrawals on smartphone devices creating a cooperative interaction with the ATM, a feature Diebold highlighted in a concept earlier this year. At the ATM, consumers authenticate themselves by scanning a unique QR code that signals the ATM to dispense cash via an encrypted connection to the cloud.
"Mobile wallets, like plastic credit cards 50 years ago, will become an everyday functionality for consumers," said Natoli. "Diebold's partnership with PPaydiant is a step toward creating a mobile wallet ecosystem that offers convenience and security to consumers directly from their financial institutions."
Pairing the functionality of a mobile wallet solution with the convenience of self-service options at the ATM enhances the consumer banking experience while supporting financial institution loyalty. The ability to conduct transactions with a mobile device at an ATM provides the foundation for financial institutions to offer a private-labeled mobile wallet solution that can also be used at retail establishments for everyday purchases.
"Our white-label approach continues to gain traction in the marketplace and traditional competitors are coalescing in an ecosystem around Paydiant offerings," said Chris Gardner, co-founder of Paydiant. "Banks and retailers want to keep their consumers within their own mobile applications for doing things like paying for goods and services or accessing cash, rather than allowing other third parties to come between them and their customer relationships. Paydiant and Diebold are fundamentally aligned on this principle."