BISYS, a leading provider of business process outsourcing solutions for the financial services sector, has been selected to provide enterprise-wide information processing services and technology to Massachusetts-based North Middlesex Savings Bank. Following a comprehensive evaluation of the banking industry’s leading outsourcing providers, the $290 million bank selected BISYS' ABA-endorsed banking platform and entered into a long-term, multiple-services outsourcing agreement.
North Middlesex Savings Bank expects that the implementation of BISYS’ relational core processing platform and fully integrated ancillary products will streamline its operations, enhance customer service, and enable its proactive response to dynamic market and consumer demands. Initially, the bank will implement several ancillary solutions, including BISYS’ Internet banking, voice response, ATM and debit card processing, and data warehousing products.
According to Warren Chase, Jr., senior vice president and treasurer of North Middlesex Savings Bank, "We thoroughly evaluated competitive solutions and ultimately selected BISYS based on the advanced technology and flexibility of its core processing platform. The platform’s Windows-based, open-database architecture, ease-of-use, and integration with industry-leading ancillary products were deciding factors in our selection.
"We expect that BISYS’ solution will fully support both our retail and support staffs, and will provide the business and banking solutions they need to improve operational efficiencies and enhance our competitive position. Our visit to one of BISYS’ bank clients also enabled us to see firsthand the broad capabilities of its core platform and its ancillary solutions, and demonstrated that BISYS can deliver the functionality and technology our bank needs in today’s competitive marketplace."
Bill Neville, president of BISYS Information Services, said, "One of BISYS’ fundamental strengths is the ability to provide high-quality services and innovative technology that proactively meet the evolving requirements of community banks. We are extremely proud of the impact the client endorsement had on North Middlesex Savings Bank’s decision to employ our processing platform, and strongly believe our clients’ endorsements are indicative of our commitment to provide superior solutions, service, and support. We look forward to a long and successful relationship with North Middlesex Savings Bank and welcome the opportunity to support its growth and service goals."