Sparkasse Vest Recklinghausen has deployed a next generation interactive voice response (IVR) solution from Nortel Networks* [NYSE/TSX: NT], optimising IVR applications in its telephone banking facilities to provide a 'virtual market' of information tools and services for small- to medium-sized enterprise customers.
This solution is based on Nortel Networks Media Processing Server (MPS) 500. Sparkasse Vest Recklinghausen is the first customer in Central Europe to deploy an MPS 500 solution.
"Our customers require optimised, reliable and fast applications while doing their bank transactions," said Gerhard Jendrzey, head of media sales at Sparkasse Vest Recklinghausen. "At the same time Sparkasse Vest Recklinghausen needs to be prepared to adopt future technologies and make investments as we continuously develop new business concepts such as our virtual market offering. Nortel Networks MPS 500 platform prepares us for these evolving challenges."
Nortel Networks MPS 500 IVR solution includes a digital connection to the Sparkasse Vest Recklinghausen PBX. This provides a next generation, self-service IVR solution that is flexible and scalable. It also positions the bank to drive lower operating costs by reducing call completion time, limiting the number of calls that agents are required to handle, and increasing operating efficiency.
"This enhanced IVR solution positions Sparkasse Vest Recklinghausen to address both its current and future customer needs," said Jürgen Heßdörfer, sales manager, media applications, Central Europe, Nortel Networks. "Nortel Networks MPS 500 offers a simple migration path to Advanced Speech Technology, multimedia, voice over IP (Internet Protocol), and other advanced capabilities. This scalability and flexibility is important for growing businesses, and particularly so in the banking sector."
MPS 500 is a new, mid-level platform that offers a full suite of advanced, self-service capabilities with world-class performance and reliability. MPS 500 uses the same software and key hardware components of the carrier-grade Nortel Networks MPS 1000 platform.