Kofax plc, a leading provider of smart process applications for the business critical First Mile of customer interactions, today announced that a global financial credit services provider has invested nearly $1 million in Kofax software and services to automate private card branding processes and ensure consistent and responsive customer service worldwide.
The customer will implement Kofax TotalAgility, business process and dynamic case management software, to automate credit and payment card private branding design and production processes for its customers, which include banks, credit unions, gift card distributors and corporate card issuers. Approximately 10,000 customers will be able to submit designs and the financial credit services provider will process, edit and provide feedback in near real time, significantly reducing time to revenue and enhancing brand management.
The customer chose Kofax TotalAgility over other business process and dynamic case management software because of its ease of use and rapid deployment capabilities along with its Microsoft SharePoint integration, and frustration arising from previously having tried other solutions. Andrew Bartels, Vice President and Principal Analyst at Forrester Research, a leading global research and advisory firm, stated in the co-authored August 2012 report Smart Process Applications Fill a Big Business Gap, "What business needs now is a new generation of flexible, adaptable apps that can address the messy and unpredictable processes and collaborative activities that are central to any business... New developments in business rules, complex event processing, business process management (BPM) suites, advanced analytics, and cloud computing now make it possible to create applications that support these collaborative activities far more effectively and efficiently than before."
"To maintain competitiveness, global organizations must continually transform, simplify and automate complex processes, especially those that require business professionals to make informed decisions quickly while collaborating with their customers," commented Howard Dratler, Executive Vice President, Global Field Operations at Kofax. "This financial services customer chose Kofax TotalAgility for its flexibility, scalability and tight integration with Microsoft SharePoint."
Kofax TotalAgility is business process and dynamic case management software that enables organizations to achieve significant operational gains. More efficient, flexible and better executed business processes mean lower costs plus greater and earlier ROI. TotalAgility provides capabilities for process design, automation, simulation, workflow control for managing human tasks, integration tools for linking third party business applications to processes and business rules.