Q-Park selects CreditCall for parking payment processing

Source: CreditCall

CreditCall, the specialist payment services provider, today announces that Q-Park Ltd has switched to CreditCall's payments services for parking machines and its Virtual Terminal for season ticket payments in the UK.

CreditCall announces the news on the first day of Parkex, Europe's largest dedicated parking exhibition, where the vendor is exhibiting its innovative EMV technology and payments solutions on stand P186.

Q-Park is one of the leading car park management companies in the UK, providing over 800,000 parking spaces across Europe. With CreditCall's technology, Q-Park has reduced downtime and increased the speed of card payments, resulting in an improved service for its customers. Q-Park also benefits from WebMIS, CreditCall's browser-based transaction management system. This allows Q-Park cashiers to access payment information in real-time and, for the first time, to print duplicate receipts for customers.

Q-Park initially trialed the offering in September 2012 and saw its service improve significantly. CreditCall has now implemented its software at 40 sites and is rolling out the project to the remaining 10 sites during April. Q-Park has also replaced legacy systems with CreditCall's Virtual Terminal, a web-based version of traditional credit card terminals, to manage online season ticket payments. CreditCall's software now integrates with third party access systems and installations to make parking payments simple and secure for customers. Following the success of the first phase, Q-Park plans to use CreditCall for future sites across the UK and Ireland.

CreditCall provides industry-leading card payment solutions including encryption for Pay-and-Display and Pay-on-Foot parking in the US, UK and Canada. The company processes credit and debit card payments securely from unattended parking machines as well as from phone-based and online parking reservation systems. With a clear specialism in the parking industry, CreditCall's unattended payments solution is used in 20,000 parking terminals each day across the world.

Steve Ellis, Finance Director at Q-Park, comments: "With high transaction volumes and a growing network of sites, we needed a reliable and cost-effective solution that could meet customer demand. We knew CreditCall were the ones to turn to in the parking sector and they've delivered on their promise. With a trouble-free implementation, we're in a position to manage payments effectively and continue the rollout to additional sites."

Liz Coode, Head of Payment Services at CreditCall, comments: "Parking sector businesses count on robust infrastructures to deliver payment services and must tackle growing customer security concerns. Over the years, we've developed technology to meet the specific needs of the parking sector and this project shows how we can deliver real benefits. With the results already apparent, we're looking to achieve similar success in the next phase." 

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