Source: Bank of America Merrill Lynch
The Global Transaction Services business within Bank of America Merrill Lynch today announced the launch of a new user interface for Works®, the bank's proprietary online program management tool for commercial card clients in the United States and Canada.
With more than 225,000 active users, the Works® platform helps companies manage all aspects of their card program - from individual card account setup, spending controls, account approvals and reconciliation to organization-wide expense reporting. The management tool supports card programs including Purchasing Cards, Travel & Entertainment Cards as well as the bank's accounts payable online tool, ePayables.
The new state-of-the-art design improves the user experience by streamlining workflows and data presentation. It also promotes more efficient navigation and offers additional search and filter capabilities. The improved user interface is the latest in a series of strategic investments by the company in the Works® platform during the last three years.
"This multimillion dollar investment underscores our commitment to providing our card clients with leading products and services," said Kevin Phalen, head of Global Card and Comprehensive Payables. "For many years, our clients have praised the industry-leading functionality of Works® and we're pleased to leverage their valuable direct input in the redesign of the program's user interface. The changes will have an immediate impact on our clients' ability to effectively manage their card payments and overall working capital."
The upgrade requires no data migration or systems conversion and clients can use existing log in credentials. Access to the new interface will be phased in beginning this month with clients who currently use Works®. A range of resources will be available to clients to help them navigate the improved Works®, including web-based and instructor-led training, educational videos, a new online help feature and refined online reference materials.