IMM, a provider of innovative eSignature, workflow and document solutions for financial institutions, today introduced Web-hosted document capabilities within Document Exchange, its cloud-based eSignature and document delivery solution.
This is an enhanced functional attribute to complement the technology's existing native eSignatures and ad-hoc document features.
IMM's Document Exchange lets financial institutions close transactions more quickly and make signing documents easier and more convenient for consumers. With the addition of Web-hosted documents, banks and credit unions can make forms available online for electronic completion and signing. This capability extends additional self-service options to customers and members. Documents are simple for financial institutions to create and deploy; form fields are highlighted for consumers to intuitively fill and click to eSign. With this value-added functionality, financial institutions allow their consumers to comfortably initiate processes online and submit executed documents back to the institution.
Wings Financial Credit Union is one institution that has already found great value in applying the Web-hosted document capabilities within Document Exchange to its skip-a-pay requests. Previously the credit union had to either mail hard copies or email documents to members, neither allowing electronic signatures to be applied. Now, it has documents the same afternoon rather than waiting days for members to return them. Wings Financial has taken more than 5,100 applications to date and saved many staff hours as well as cut overtime for staff.
Polly Belden, deposit systems manager, Wings Financial, said, "The credit union has streamlined a previously manual process to be much more efficient while adding operational consistency to a process where forms had multiple formats and originated from various sources. The Web-hosted document capabilities of Document Exchange enable greater employee productivity while providing members a much higher level of service."
Beyond Wings Financial's application of this attribute to skip-a-pay, financial institutions can apply this feature to credit card transaction disputes, contact information changes and credit or debit replacement requests to name a few.
IMM's Document Exchange is powered by Adobe EchoSign. It is browser- and device-agnostic and integrates with a wide variety of financial core and lending/deposit systems as well as the majority of ECM/imaging systems - enabling the automated archival of eSigned documents. Document Exchange performs signer authentication, captures intent to sign and validates ongoing document integrity to produce legally enforceable eSignature records.