Dickinson Financial goes mobile with Fiserv
26 November 2012 | 1461 views | 0
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that Dickinson Financial Corporation ("Dickinson"), a $2.1 billion bank holding company based in Kansas City, Mo., has launched mobile banking and bill payment capabilities using Mobiliti(TM) from Fiserv.
Dickinson is utilizing multi-tenancy deployment, supporting six distinct retail banking brands with a single underlying mobile platform. This approach is enabling the company to deliver robust capabilities while realizing operational and product management efficiencies.
The retail bank brands under the Dickinson Financial Corporation umbrella include: Armed Forces Bank, Academy Bank, Sun Bank and Southern Commerce Bank.
Customers at each of these banks can now securely access their financial information via a choice of SMS (text messaging), mobile browser and downloadable Android(TM), iPhone(R) or Blackberry(R) applications. A complete set of features includes checking balances, locating branches and ATMs, paying bills, transferring funds and depositing checks using camera-equipped smartphones.
"By launching a compelling end-to-end mobile channel platform from day one, we have reinforced a core value proposition of our retail banks -- offering convenient banking solutions that meet the needs of our customers," said Scott Jashinski, senior vice president and retail products manager, Dickinson Financial Corporation. "Our customers expect mobile financial services to be safe and available whenever they need them as demonstrated by the mobile deposit capture and bill payment adoption surpassing our initial estimates. Mobiliti from Fiserv is enabling us to deliver secure and reliable mobile banking and bill payment capabilities to all of our customers from a single platform, positioning us to continue to exceed customer expectations while simplifying management of the service."
Mobiliti integrates with each bank's account processing and online banking platforms, providing a streamlined and consistent cross-channel user experience. The multi-tenancy deployment model being utilized by Dickinson allows for customization of specific elements of the mobile banking and bill payment services, such as branding, for each retail bank under the Dickinson Financial Corporation umbrella. This allows the bank to achieve operational efficiencies by controlling development and maintenance costs. The solution is hosted by Dickinson within its secure data center.
"Success in mobile banking and payments requires the delivery of in-demand features and a great user experience, supported by a robust infrastructure that ensures high availability, scalability and security," said Erich Litch, division president, Digital Channels, Fiserv. "Dickinson is focused on both usability and technical capabilities, and as a result is delivering a compelling set of mobile financial tools for their customers."
With the addition of Mobiliti, Dickinson extends its relationship with Fiserv that began in 1988. Today, the bank utilizes a host of Fiserv solutions including the Premier(R) bank platform for account processing, Retail Online(TM) and Business Online(TM) for consumer and small business online banking, and CheckFree(R) RXP(R) for bill payment.