Citi expands mobile alerts for global Commercial Cards clients

Source: Citi Commercial Cards

Citi Commercial Cards launches global mobile alerts for cardholders and Program Administrators (PAs) in 66 countries in Europe, the Middle East, Africa and Asia.

The expansion of Citi's global mobile messaging now offers Citi's commercial cardholders around the world the ability to receive Short Message Service (SMS) alerts or email alerts indicating key events such as when their statement is ready, their payment is due or past-due, and when a replacement card has been mailed to them.

Citi's global commitment is visible not only in the number of countries enabled and the 15 languages supported by Citi's Commercial Cards Alerts offering, but also in the ability for subscribed users to select the time zone, day and hour when they would like to receive their alerts.

"Citi Commercial Cards' SMS alerts are an example of Citi's efforts to provide clients with convenient digital communications," added Naveed Sultan, Citi's Global Head of Treasury and Trade Solutions. "Citi is committed to advancing a Digital Agenda across all of its core businesses as well as investing in new digital value propositions."

Also as part of this global roll out, Citi Commercial Cards is launching five new alerts for participating U.S. organizations - two are real-time, or what Citi calls, "On-Demand" alerts, and three are subscription alerts. The "On-Demand" alerts will allow Citi Commercial cardholders to proactively check their account balances or their recently processed transactions by typing in a short command to "GOCITI". Citi Commercial Cards is planning further enhancements to its global Alerts offering to be available later this year.

"We are committed to providing our Commercial cardholders and Program Administrators with anytime, anywhere access to their information," said Manish Kohli, Citi's Global Head of Commercial Cards. "The expansion of SMS alerts to 66 countries around the world allows cardholders from Austria to Thailand and many points in between to benefit from this convenient communication tool, in their choice of language. The alerts remind cardholders when their statements are ready, when a payment is due, which may help them avoid any potential late fees."

The expansion of Citi's Alert functionality to include SMS capability will allow cardholders at enabled Citi clients to enjoy this increasingly popular and convenient communication method. By simply logging on to Citi's globally-available online Card Management Tool, CitiManager, Citi cardholders can register and select the SMS and /or email alerts they wish to receive.

Citi Commercial Cards, with proprietary issuance capabilities in 100 countries including local-currency programs in 65 countries, has long been considered a leading commercial card provider to large and multi-national organizations globally. Citi Commercial Cards' products form the core of the expense management strategies for nearly 500 multinational corporations, making Citi a premier card issuer in terms of technology, innovation and volume. For more information regarding any of Citi's innovative global solutions, please visit

Citi Transaction Services, a division of Citi's Institutional Clients Group, offers integrated cash management, trade, and securities and fund services to multinational corporations, financial institutions and public sector organizations around the world. With a network that spans more than 95 countries, Citi Transaction Services supports over 65,000 clients. As of the first quarter of 2012, it held on average $377 billion in liability balances and $13 trillion in assets under custody. 

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