Kiatnakin Bank has teamed up with Red Box Recorders to undertake a voice recording replacement programme across its branch network within Thailand.
Under the agreement, Red Box will handle a phased installation over the next three years at 83 sites, as well as becoming the approved partner for any new branches or corporate requirements.
Red Box was selected to replace an existing voice recording system based on its ability to provide a complete solution that offered transparent costing, reduced operating costs and aligned with the company's future telecommunications strategy. The new solution will integrate seamlessly with Kiatnakin Bank's existing Alcatel telephony system to provide flexible and simple to use voice recording that will offer peace of mind and enhance dispute resolutions.
All call data will be archived centrally on media servers located at Kiatnakin Bank's headquarters in Bangkok for added security and ease of access. Meanwhile, ongoing operational support and maintenance will be provided by TCS, Red Box's local partner in Thailand, via its nationwide network of 27 offices to ensure rapid response and high levels of availability.
This replacement project represents a considerable investment in terms of time and resources for Kiatnakin Bank who wanted a solution that would minimise any disruption and not distract the business from its core business. Red Box was able to demonstrate its ability to deliver an integrated solution that would meet their precise needs now and in the future.
Will Hopkins APAC Regional Director at Red Box Recorders said: "We are working closely with Kiatnakin Bank to ensure we meet their technical, commercial and operational requirements and we look forward to developing the relationship further. There are significant growth opportunities within Asia Pacific and we are well placed to become partner of choice within the financial services sector based on our ability to provide a solution that offers unrivalled simplicity, resilience and value."