Ecclesiastical Insurance rolls out Phoenix claims management system

Source: Phoenix Technology

At Complitech 2005, Europe's major exhibition and conference for financial compliance matters, Phoenix Technology has announced the rolling out into live production of its second generation Claims Management system at Ecclesiastical Insurance, the Gloucester based insurance group.

With the name of CHIPS2, standing for Claims Handling Image Processing System phase 2, this system is designed to improve productivity and boost efficiency in an environment of increased regulation from the Financial Services Authority and other regulators.

Ecclesiastical have long been proponents of the use of technology to improve operational efficiency in processing claims. The original CHIPS system dates from the mid 90s and enabled the company to handle the significant increase in business year on year as they successfully diversified into new markets.

Commenting on the new solution from Phoenix, Steve Deas, Systems and Compliance Manager at Ecclesiastical, commented: "A major added bonus of the new system, quite apart from boosting the productivity of our claims handlers, is our ability to measure and monitor workflow through a busy Claims Department, ensuring we meet our own and FSA response time requirements. When the time from settlement to payment was defined recently, it didn't have the dramatic repercussions on us that it once would. We simply modified our payment process and set the service level to meet the new target."

Brenda Reilly, Sales and Marketing Director at Phoenix said: "We are delighted to have worked with Steve and his team. There were many innovative features in the project such as a new Claims Notification Component using business rules, automatic linking to outside data sources on weather and claims history, and enhanced functionality for mobile agents. The new system is up and running successfully and future projects are already being planned".

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