In her new role, Karen will have responsibility for the 5 key teams within the Customer Support Centre encompassing 55 staff. Her key responsibilities will be to manage all front line support for both broker and insurer customers using Open GI systems, typically responding to between 3,000 and 3,500 calls per month.

Karen joined Open GI over 5 years ago, previously working within the Personal Lines Business Analysis team and more latterly managing the Open Trader development team. Prior to Open GI, Karen worked for 20 years in broking and in insurer software development.

Commenting on the appointment, Karen Spencer, Customer Support Manager, said: "I am thrilled to move to this exciting part of the business. I look forward to transferring my understanding of the company to the Customer Support Centre and ensuring that we deliver on our service proposition."

Michele Munn, Head of Customer Service, Open GI, adds: "I am delighted to have Karen on board, she brings a wealth of experience to the Team and her background in broking will stand her in good stead to ensure we provide the service and support our customers need."