Nice (NASDAQ: NICE), today announced that DAB Bank AG, a German direct bank specializing in securities-related services, has completed deployment of the latest release of Nice Interaction Management, upgrading its existing implementation of the Nice solutions for workforce management and compliance recording.
DAB will benefit from this upgrade with newly introduced capabilities in NICE Interactions Management, including enhanced compliance and risk management and increased enterprise readiness. As new compliance and risk management needs have arisen for the company, they are now able to retain interactionsfor up to 10 years. Furthermore, NICE Interaction Management supports complex virtualization requirements and has VMWare ReadyTM status to support DAB's specific virtual environment needs. It features an advanced and easy deployment facility which enabled a 'click and go' software upgrade that took less than eight hours to complete with no data loss.
Stephan Jauch, Manager IT Operations, at DAB Bank AG said, "We decided to upgrade our existing NICE implementation to provide us with a robust and highly reliable call recording solution that will help us improve our compliance adherence. Based on the benefits we have experienced for many years with NICE, we believe that the new capabilities in NICE Interaction Management will help us achieve these goals. After completing implementation and starting production, we have found the solution to be a very reliable system that is supported by a highly dedicated and professional team."
"With the new version of NICE Interaction Management for our virtualized environment, we are confident that we can adhere to external regulatory and internal compliance requirements. The solution will enable us to keep all needed interactions for extremely long periods of time. NICE is unique in providing such an advanced and smart retention mechanism that requires no quality assurance," added NAME.
Ad Ketelaars, President of NICE EMEA, said, "We are pleased to provide the solutions to enhance DAB's compliance recording needs. The selection of the latest capabilities of NICE Interaction Management reflects the importance and relevance of the solution's new capabilities for ensuring compliance, as well as support for new contact center architectures, increased enterprise readiness, and enhanced scalability with high availability. The combination of these capabilities makes NICE a natural choice for Europe's leading organizations who face increased competition and regulation and at the same time want to improve operational efficiency and compliance while decreasing costs."
The NICE Enterprise offering addresses the needs of customer-centric businesses with intent-based solutions that optimize. Driven by real-time, cross-channel analytics, NICE provides solutions for increasing revenue, enhancing customer experience, improving regulatory compliance, and optimizing contact center and back office operations. NICE Enterprise solutions are implemented by contact centers of all sizes, branches, trading floors and back offices.