VSoft Corporation, a global information and technology provider of process improvement solutions for financial institutions, announced today that San Antonio -based Security Service Federal Credit Union selected its back counter capture and ATM remote deposit capture (RDC) solutions to decrease response times and thus improve employee and member experiences.
Security Service chose VSoft for the superior functionality of its digital dashboard, which enables the credit union to monitor a wide range of parameters and ensure efficiency. Security Service also selected VSoft's image exchange solution, as well as its application for image-enabled returns. Additionally, VSoft's framework positions Security Service to easily and quickly implement additional teller and RDC solutions in the future, such as home/office, merchant and mobile capture solutions.
"Our ultimate goal has always been to provide first-class service for our members by giving our employees the tools they need to deliver that service. We continually look for ways to enhance efficiency and convenience," said Barbara Taylor, vice president of Payment Services, Security Service Federal Credit Union. "The quick response time we get from VSoft's solutions enables our employees to remain focused on providing a positive member experience. The single platform will make additional technology implementations simpler, allowing us to add progressive solutions and uphold our commitment to constant improvement."
Murthy Veeraghanta, chairman and CEO, VSoft Corporation, added, "Our multi-channel image processing solutions manage the complete image flow process and ensure secure delivery, giving Security Service the flexibility to concentrate on the members and their needs. By providing back counter and ATM RDC we are able to accommodate Security Service's growth strategy, and we are poised to better support the credit unions initiatives into the future."
VSoft's RDC solutions capture high volume deposits and automatically correct and balance workflows, improving accuracy and reducing teller workload.