Nationwide refreshes Internet bank

Source: Nationwide

As part of Nationwide Building Society's commitment to be 'On Your Side', it is unveiling a new and improved internet bank. It aims to make online banking with Nationwide easier and faster, whilst enabling members to have more control of their finances, than ever before.

The Society, which launched the first UK internet bank 14 years ago, is confident that members and customers will embrace its modern and fresh design as well as its helpful and easy to use service and tools.

Existing members and customers, who bank online with the Society will benefit from a number of features, including:

* New calendar view of transactions; which means members can see more easily money coming in and going out
* Easy to understand graphs; which compare income against spending and track account balances
* Clear and simple statement view
* Improved sorting and filtering of statements
* Quick and easy process for setting up payments and step by step guide
* Quick links to popular transactions
* Improved help and support for when members need it
* A modern, fresh design

According to research conducted on behalf of Nationwide*, banking online is fast becoming the preferred method of interacting with banks and building societies, with 77% of consumers banking online, compared to 69% who use branches and only 16% preferring to use telephone banking. Furthermore, when asked what is important to customers when choosing a current account, 47% of people claimed having a good internet bank is very important to them.

Richard Searle, Nationwide's head of channel integration, said: "Our research shows that online banking has become a must for customers and as a result we wanted to provide a new and improved service to continue to help to make our members' lives easier by providing a convenient way of accessing their money whilst giving them more financial control.

"Our members have had access to internet banking longer than any other financial services customers and we know how important this is to them. That is why we talked to over 1,250 of them to understand what they wanted from online banking and what would make it a great experience for them. Their feedback has, and will continue to help us to shape services like the onlervices like the online bank."

The new Internet Bank, which has been designed with the help of Nationwide customers, and in association with IBM** forms part of the Society's transformation programme. Available from October, all customer and members will be automatically transferred, in a phased programme, by the end of the year.

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