One hundred new Opteva® automated teller machines (ATMs) from Diebold, Incorporated (NYSE:DB) will enhance the technology and security of BB&T Corporation's self-service network.
The new ATMs will feature touch-screen capabilities for ease of use and PIN pad shields for enhanced user privacy. Diebold is installing the ATMs at numerous branch and off-premise locations throughout nine states and will also provide maintenance and support services.
The ATM models feature touch-screen capabilities, a new functional enhancement for BB&T's fleet. The intuitive touch screens are designed to improve customer experiences at the ATM. Personal identification number (PIN) pad shields on the new ATMs will also improve user experiences by enhancing security and mitigating fraud. The shields provide a physical security barrier to help keep customer PINs private. They guard against shoulder surfing by making the PIN pad visible only to the ATM user.
Diebold will also provide BB&T with first- and second-line maintenance services, which include extended-hours support, preventive maintenance, parts replacement and off-site repair.
"The 2011 ATM purchase agreement continues a long business relationship between BB&T and Diebold. We're proud to say that the bank's network now includes nearly 1,200 Diebold terminals," said Charles E. Ducey, Jr., executive vice president, North America operations, Diebold. "We are excited about working with BB&T to add new ATM technologies, services and security features that enable customers to have a better and more secure banking experience."
BB&T will also utilize two weather-resistive cash dispensers in the bank's new disaster recovery and special events mobile unit. With small footprints, weatherized exteriors and internal heating and cooling capabilities, these terminals meet the size and climate requirements for use in an enclosed mobile unit.
The Opteva ATM installations are underway and are expected to be complete by year-end.